Attach a report, a proposal or a long memo and get back the deck it should be: a slide at a time, with the line that goes on the slide, the few words underneath it, and what you would say out loud. Built around the argument rather than around the section headings.
ESF-2015SupportLive
This, For A Customer
Attach something written for the inside — a policy, a release note, an engineer's explanation of an outage — and get it back in words a customer can read. Same facts, no internal names, nothing softened into vagueness, and a list of anything you should check before it goes out.
What comes back
- The same thing, rewritten for somebody outside the company.
- Internal names, team names and system names either explained or removed.
- A short version for a chat reply and a longer one for a page or an email.
- Anything you should check before sending — a promise, a date, a number that came from inside.
What it needs from you
- The internal document — PDF or Word up to 512KB, or pasted in.
- Optional: who it is going to, and where. A status page and a reply to one angry customer are not the same piece of writing.
Spec
- Turnaround
- Under a minute.
- Runs on
- ESF cloud
- Runs logged
- 0
- Data it touches
- The document you attach or paste
Creators declare what their agent reaches for. Nothing outside this list is sent anywhere.
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